This web site is operated by Feel The Difference Ltd. whose details are as follows:
Feel The Difference Ltd. is registered at Companies House in the United Kingdom, with registered number 4232749. The registered address is:
9 Moseley Road,
Cheadle Hume,
Cheshire,
SKB 5HJ
United Kingdom
UK Telephone 0771 408 8920
International Telephone +44 771 408 8920
Email yogijethani@aol.com
We ask you to read these Terms and Conditions so that you can be sure of all your rights as a Health Reaction customer, wherever you live in the world. For further details, please see our Order Help page.
Despatch Times
Goods are despatched within three working days of receiving cleared funds. If you are paying by cheque, please allow time for your cheque to arrive by post, and for your bank to clear the cheque. If for any reason we are unable to despatch your order in full within this period, we will notify you by email or phone, and you will be entitled to a full or partial refund.
Delivery & Delivery Charges
Within the UK we send out all goods within the UK by Royal Mail First Class Post or a reputable courier service. Postage and packing is charged at a flat rate of £1.95 per package for orders up to £25 in value.
Within the EU we send out all goods within the EU by Royal Mail Airmail or a reputable courier service. Postage and packing is charged at a variable rate according to weight, and this will be shown on the final screen before you make your purchase.
Rest of the World we send out all goods to the rest of the world by Royal Mail Airmail or a reputable courier service. Postage and packing is charged at a variable rate according to weight, and this will be shown on the final screen before you make your purchase.
Payment
Payment can be made by credit or debit card using either our secure online banking system, or giving details by phone, letter, fax or email, if you prefer. Payment can also be made by cheques drawn on a UK bank account. Orders purchased by cheque will be processed and sent out once the cheque has cleared. Payment can also be made by postal order or bank transfer.
UK residents pay the VAT inclusive price (currently 17.5%).
EU residents pay the VAT inclusive price (currently 17.5%).
Goods delivered outside the EU are sold exclusive of VAT (currently 17.5%). This price difference will be shown in the total on the final checkout screen.
Returns
We
operate a 100% satisfaction guarantee. By law, you have a
statutory right to cancel your order and receive a full refund up to and
including seven working days after the receipt of goods. In addition to this statutory right, Health
Reaction offers you the right to return your goods within 30 days of receipt.
Please contact Customer
Services by telephone or email
to request an authorization code to return your goods. Please give all details
as shown on your invoice/packing note that accompanied your goods, so we can
clearly identify you and your order.
Details we require are: your name, address, work and home contact telephone numbers, email address where applicable, and date of invoice and invoice number.
Please explain why you wish to
return the goods.
Once we give you your authorization
code, please return all goods to us together with the original invoice. If goods are unopened and unused, we will
also provide a full refund of the value of your goods returned.
Our contact phone number is 0208 446 5486 (UK only)
Overseas contact phone number is
0044 208 446 5486
Contact email is info@healthreaction.com
Refunds
Refunds are made by the same method of payment that you used to pay us: credit and debit card payments will be reimbursed to your account; payments by cheque, postal order or bank transfer will be refunded by cheque.
Claims
Breakages or non-compliance must be notified upon inspection of goods. Please contact Customer Services by phone on 0208 446 5486 or by email to info@healthreaction.com
Overseas Orders
Please note that cross-border shipments are subject to opening and inspection by customs authorities. Any additional charges for customs clearance must be borne by you. Regretfully, owing to the regulations that apply, we are unable to accept orders for delivery to Norway.
Overseas Returns
For orders returned to us from overseas, i.e., undelivered to you, we will refund your payment less the shipping charge stated on your invoice. Should there be any damage to goods, we reserve the right to charge a 15% re-stocking fee of the total value of the goods.
Contact Details
Address Health Reaction,
Telephone 00 44 208 446 5486
Fax 00 44 208 446 1615
Email info@healthreaction.com
Disclaimer
All content of this website is provided as a service to our customers for information purposes only, and is not a substitute for professional medical advice. Please ensure that you carefully read all product packaging and labels prior to use. Please consult your medical practitioner if you have, or suspect you may have, a health problem. Please consult your medical practitioner before taking any new product, particularly if you are already under medical care.
Copyright
All web site design, text, graphics, and the selection and arrangement thereof, and all software Copyright 1999, Health Reaction ALL RIGHTS RESERVED. Permission is granted to copy electronically and to print in hard copy sections of this website for the sole purpose of placing an order with Health Reaction or using this website as a shopping vehicle. Any other use of materials on the website, including reproduction for purposes other than the above-noted, modification, distribution, or replication, without the prior written permission of Health Reaction, is strictly prohibited.
Data Protection and
Privacy
Health Reaction has a policy of consumer protection, and will not pass consumer details to any third parties for any purposes whatsoever.
All purchases made on this site are governed by UK laws.
These terms and conditions do not affect UK consumers’ statutory rights.
Errors and omissions excepted
